VetCoreSolution® privacy policy

This policy covers the VetCoreSolution® showcase website, its contact, pilot application and newsletter subscription forms, the technical logs associated with its operation, and the processing carried out by CoreFactor to provide, secure, maintain and support the VetCoreSolution® software.

CoreFactor SAS is the controller for processing related to the showcase website and processing it carries out for its own purposes, including account management, billing, security and compliance with its legal obligations. For data recorded in VetCoreSolution® by an establishment, the allocation of roles between the establishment and CoreFactor is described in the section below. You can contact CoreFactor using the following details:

When an establishment uses VetCoreSolution®, it determines the purposes and means of using the data recorded in the software and generally acts as the data controller. CoreFactor processes these data to provide, secure, maintain and support the service, under the establishment's documented instructions and as its processor. CoreFactor may nevertheless act as controller for processing activities whose purposes it determines itself, including account management, billing, security and compliance with its legal obligations.

The data processed may include information relating to software users, establishment customers, animals, appointments, consultations, documents, billing, and the technical and security logs required to operate the service.

Form data are provided directly and voluntarily by the person submitting them. Fields described below as required must be completed so that the request can be processed.

• Answering requests and following them up: steps taken before entering into a contract where the request concerns a potential contractual relationship, or CoreFactor's legitimate interest in answering other enquiries.
• Assessing applications, communicating with applicants, and organizing the pilot: CoreFactor's legitimate interest in preparing and running this program.
• Sending VetCoreSolution® news: consent given at subscription, which may be withdrawn at any time.
• Maintaining website operation, availability, and security, diagnosing incidents, and preventing abuse: CoreFactor's legitimate interest and, where applicable, legal obligations.

Data are accessible only to authorized CoreFactor personnel and providers strictly necessary for hosting, transmitting requests, and technical maintenance, within the limits of their duties and under CoreFactor's instructions.

CoreFactor does not sell these data or disclose them to advertising networks. They are disclosed to competent authorities only where required by law.

The showcase website currently loads no audience measurement or advertising tools. Its operation and hosting may nevertheless generate the technical logs described above.

• Contact requests are retained for the time needed to process them and provide relevant follow-up, and then only to the extent required by applicable obligations or for the establishment, exercise, or defense of legal claims.
• Pilot applications are retained for the time needed to assess them and follow up on the program, and then only to the extent required by applicable obligations or for the establishment, exercise, or defense of legal claims.
• The email address used for the newsletter is retained until consent is withdrawn. Restricted evidence of consent, withdrawal, or objection may then be retained only to respect that choice and meet applicable obligations.
• Technical logs are retained according to security, incident diagnosis, and hosting needs, and applicable obligations, without exceeding what is necessary for those purposes.

Subject to the conditions laid down by applicable law, you may request access to, rectification or erasure of your data, restriction of processing, object to certain processing, and exercise your right to data portability where applicable. You may withdraw your newsletter consent at any time without affecting the lawfulness of processing carried out before withdrawal.

For processing for which CoreFactor is the controller, send your request to contact@corefactor.fr. For data recorded by an establishment in VetCoreSolution®, contact that establishment directly; CoreFactor assists it where this falls within its role as processor. Where there is reasonable doubt, CoreFactor may request the information needed to verify your identity. You may also lodge a complaint with the French data protection authority, the CNIL.

This policy may change to reflect updates to the website, the VetCoreSolution® software, their features or applicable requirements. The version published on this page is the version currently in effect.